Modular and Fully Configurable AI Agents and Tools for CX
AICX offers a platform workspace from which to configure and deploy modular AI agents and tools enabling CX leaders to simplify and optimize their customer support operations.
Designed to work with any CRM.
Built by seasoned experts in customer support and CX solutions.
Modular AI Capabilities
AICX capabilities are built on a modular, API-driven architecture—giving you the flexibility to design, combine, and orchestrate AI tools and agents for any CX workflow. From end-to-end ticket handling to QA checks and real-time translation, you can tailor solutions to fit your unique processes and evolving needs.
Configure to Your Brand's Voice
Configure AICX agents to your voice and terminology. Add your glossaries to ensure consistency and accurate handling of terms across languages. Set formality to communicate in your desired tone of voice.
Seamless Integration with Any CRMs
AICX is designed to integrate seamlessly with any CRM. Whether through APIs or CRM-native apps, you can interact with our AI tools and agents directly within your existing workflows—no disruption, just smarter automation.
Blending Human Expertise with AI
AICX enables blending human expertise with AI capabilities—empowering specialists to work more efficiently through intelligent augmentation, while also enabling full end-to-end task delegation. With built-in AI-to-human escalation flows, the system ensures that complex or sensitive cases are handled with the right balance of automation and human judgment.
AICX for Player Support
AICX is built by seasoned experts in customer support and was first adopted by some of the world's most iconic gaming studios.
Supporting video games asks for specific capabilities, such as advanced glossary management features to ensure correct translation of game-specific terminology across languages.
Apply our AI capabilities to your player support operations.
Experience and Expertise
27+
Years of Experience in CX
9+
Clients on AICX Platform
3M+
Customer Interactions Processed
8
Modular AI Tools and Agents
300+
Human Specialists as Daily Users
