AICX orchestrates AI across your helpdesk, CRM, and contact centre — delivering immediate ROI with translation, quality assurance, and agentic workflow execution.
200+ Languages
Real-time translation across email and chat
Real-Time QA
Live quality assist that coaches in the moment
EU Data Residency
GDPR-native. Your data stays in Europe.
Trusted by customer-first teams across the Globe
Product
AICX is the orchestration layer that sits above your existing helpdesk, CRM, and contact centre platforms. It doesn't replace your tools — it makes them dramatically smarter.
Immediate ROI from day one with real-time multilingual support.
Improve quality with AI-powered coaching and QA in real time.
Scale operations with agentic workflow execution as trust builds.
Capabilities
Start with immediate ROI from translation, elevate quality with real-time QA, and evolve into full workflow automation — at your own pace.
Deploy real-time translation across email and chat in 200+ languages. Your agents respond in their native tongue while customers read in theirs. Zero ramp-up, instant coverage across the Globe.
Customer (Dutch)
Ik heb mijn bestelling nog niet ontvangen. Kunt u helpen?
Agent sees (English)
I haven't received my order yet. Can you help?
Powered by best-in-class providers
Integrations
AICX sits as an orchestration layer above your existing stack. No rip-and-replace — just seamless enhancement of the platforms your team knows and trusts.
Full bi-directional integration with ticket management, macros, and agent workspace.
Real-time integration with ticket management and agent workspace.
Connect Service Cloud and Sales Cloud for unified customer data and case routing.
Seamless overlay on Freshdesk tickets with translation and QA capabilities.
Enrich HubSpot tickets with AI insights, translation, and automated workflows.
Native integration for live chat translation and real-time QA across Intercom conversations.
And many more — including custom integrations via our REST API and webhooks.
Security & Compliance
In a world where data flows are under increasing scrutiny, AICX gives you complete confidence. Your customer data stays in Europe, protected by the strongest privacy framework in the world.
Every interaction is verified. AICX operates on a single control plane with scoped access and activity authentication.
Built from the ground up for GDPR compliance — with data minimisation, right to erasure, and privacy by design.
All users authenticate with MFA and single sign-on, ensuring secure access from login to logout.
Complete transparency with immutable logs for every AI decision, data access, and system interaction.
Security is built in from development to deployment, with automated, scalable, and continuous protection into every layer of the product and infrastructure.
Your data is never used to train AI models. Conversations are processed in real time and not retained by LLM providers.
Solutions
Whether you run an in-house team or manage outsourced operations, AICX adapts to your workflow and delivers measurable impact from day one.
Serve customers across the Globe without hiring native speakers for every language. AICX translates in real time while preserving your brand voice.
200+
Languages
40%
Avg. cost reduction
Engage with your players in your brand voice. Configure and manage your glossaries with a user-friendly UI
200+
Languages
+4%
Avg. CSAT improvement
Move from manual spot-checks to AI-native quality assurance. AICX evaluates every ticket in real time, flags issues before they escalate, and gives your QA team the insights to coach effectively at scale.
42x
Increase in QA coverage
+6%
Avg. CSAT improvement
Orchestrate quality and consistency across multiple BPO partners. AICX provides a unified layer for translation, QA, and workflow execution — giving you control regardless of which vendor handles the ticket.
100%
QA coverage
35%
Avg. cost reduction
Control by Design
Headquartered in the Netherlands, AICX is built by Europeans who understand the regulatory landscape, the cultural nuances of multi-market support, and the growing importance of digital sovereignty. Your data, your rules.
HQ: Utrecht, The Netherlands
Pricing
One platform fee. Usage-based consumption. Volume discounts as you scale. No hidden costs, no surprises.
Unlimited users, no stacking of fees for additional modules.
You pay for what you use.
Consuming bigger volumes? Fee per unit of consumption goes down.
Want to learn more about how our pricing works for your specific use case? Get in touch and we'll walk you through the details.
All plans include EU data residency, GDPR compliance, and 99.9% uptime SLA.
Blog
Perspectives on AI in customer experience, European tech sovereignty, and the future of support operations.
The co-pilot to agent evolution is table stakes. The real challenge for mid-market support teams is plugging agentic AI into the CRM and helpdesk stack they already have.
Post-call QA reviews are too late. Our new QA Assist feature surfaces improvement opportunities while the conversation is still happening.
Translate first, assist second, automate third. Why the most successful AI deployments in CX follow a gradual trust-building approach.
Join the growing number of Global businesses that trust AICX to deliver better support, in more languages, with higher quality — and complete data sovereignty.
No commitment required. See AICX in action with your own data.