Paste. Ctrl+Enter. Paste back.
An agent copies the customer’s message, presses two keys and pastes the reply back — any of 200+ languages, any of the six engines.
注文がまだ届いていません。
My order hasn’t arrived yet.
Translation Hub
AI-Powered Translation Management System
180 chars
Hola Marta, gracias por esperar. Tu reembolso de 49,99 € ha sido aprobado y volverá a tu tarjeta en un plazo de 3 a 5 días laborables. Recibirás un correo electrónico en cuanto salga de nuestro lado.
Ctrl+Entertranslates. Auto-copy puts the result on your clipboard.
A working replica with sample content. Nothing you type leaves your browser.
- 200+languages
- Auto-detect reads the source language.
- 6engines
- Auto, DeepL, Google, Microsoft, OpenAI and Claude, chosen per translation.
- 30 MBper document
- PDF, Word, Excel, PowerPoint and TXT, back in about a minute.
- SSOMicrosoft Entra ID
- Company credentials, one click.
Formality
One sentence. Three registers.
German, Japanese, Korean and Chinese carry politeness in the grammar — an engine picks a register whether you set one or not.
English source · unchanged
Could you send me your order number?
DeutschGerman
Können Sie mir Ihre Bestellnummer schicken?
Sie
日本語Japanese
注文番号を送っていただけますか。
丁寧語 · teineigo
한국어Korean
주문 번호를 보내 주시겠어요?
해요체 · polite
简体中文Chinese
你可以把订单号发给我吗？
你 · plain
The tag under each line is that language’s own name for the register. You set the register on any engine; where a language pair doesn’t support it, the translation comes back without it instead of failing.
Glossaries
Everything translates. Except the words that shouldn’t.
A glossary lists the terms you override: currencies, product names, your own jargon. Set it once and every translation obeys it.
- Excel template in, Excel export out, or edit the cells in the browser.
- One glossary per product or game; an agent covering several titles switches in two clicks.
- The terms hold on all six engines, OpenAI and Claude included.
Example glossary
Crowns — an in-game currency
English source
Your Crowns balance has been restored.
DeutschGerman
Dein Crowns-Guthaben wurde wiederhergestellt.
日本語Japanese
Crowns の残高が復元されました。
EspañolSpanish
Tu saldo de Crowns ha sido restaurado.
PortuguêsPortuguese
Seu saldo de Crowns foi restaurado.
One word, four languages. The same currency name the player sees on the shop screen.
Six engines
You pick the engine, per translation.
DeepL, Google and Microsoft are quick and even-tempered; OpenAI and Claude hold a four-paragraph reply together when the last line depends on the first. All six read your glossary.
| Engine | Type | What it’s for |
|---|---|---|
| Auto | Auto | Picks whichever engine has performed best on the language pair across 5CA’s client base. Start here. |
| DeepL | Machine translation | One of the two engines that can take a document. |
| Machine translation | The other document engine, and the widest coverage of the classic three. | |
| Microsoft | Machine translation | Useful when a queue has already been tuned to it. |
| OpenAI | AI-native | Holds a reply together when the last paragraph depends on the first. |
| Claude | AI-native | Same profile as OpenAI. Try both and pick. |
The engine you picked wins
Where a language pair has no formality support, the translation still runs on your engine and comes back without it.
Retry on failure
Name a fallback engine once and any failed translation retries there on its own.
Documents
A PDF comes back a PDF.
PDF, Word, Excel, PowerPoint or TXT, up to 30 MB, translated on Google or DeepL and back in about a minute.
Refund policy — EU storefront
When a purchase can be refunded, how long the money takes to arrive, and what an agent does when a customer writes in about one.
1. Who can ask for a refund
- The purchase was made in the last 14 days.
- The item has not been opened, consumed or redeemed.
- The account has no open chargeback.
2. How long the money takes
| Payment method | Back within | Customer told by |
|---|---|---|
| Card | 3–5 working days | |
| PayPal | 1–2 working days | |
| Store credit | Immediately | In-app message |
A specific case goes to the payments queue, not to the game team.
English → GermanGoogle or DeepLabout a minute
Rückerstattungsrichtlinie — EU-Shop
Wann ein Kauf erstattet werden kann, wie lange das Geld unterwegs ist und was Mitarbeitende tun, wenn sich jemand deswegen meldet.
1. Wer eine Rückerstattung beantragen kann
- Der Kauf liegt höchstens 14 Tage zurück.
- Der Artikel wurde nicht geöffnet, verbraucht oder eingelöst.
- Für das Konto liegt keine offene Rückbuchung vor.
2. Wie lange das Geld unterwegs ist
| Zahlungsmethode | Zurück innerhalb von | Benachrichtigung per |
|---|---|---|
| Karte | 3–5 Werktagen | |
| PayPal | 1–2 Werktagen | |
| Guthaben | sofort | Nachricht in der App |
Ein konkreter Fall geht an die Zahlungs-Queue, nicht an das Spielteam.
- Word
- Excel
- PowerPoint
- TXT
Leave the page and a notification brings you back when the file is ready.
Text in images
The screenshot your agent can’t read.
Extracted · Japanese detected
サーバーに接続できません。しばらくしてからもう一度お試しください。
Cannot connect to the server. Please try again in a moment.
For the person signing it off
What you can check before you sign anything.
The usage is visible
Translation requests, words translated, text extractions, provider breakdown, top languages and pairs. Per person or per team, over a window you set.
Nothing to provision
Access runs on Microsoft Entra ID single sign-on — the credentials your team already carries. Nothing to install, no per-person licence.
Zendesk
The v2 release ships a Zendesk integration. An agent types a magic command in an internal note and the translation comes back in the ticket, so nobody leaves Zendesk. It’s the only integration this page names.
Your next ticket is already in a language nobody on the shift reads.
Book a demo and watch the Hub run on your own languages and terminology.
The numbers
- 200+
- Languages supported
- 40%
- Avg. cost reduction
- 24/7
- Global coverage
- <100ms
- Translation latency